FAQ

Card payments are protected by SSL encryption. You can also pay using PayPal, Bancontact, Shop Pay, Apple Pay, or Google Pay.

Once your parcel has been dispatched, we will email you a tracking link. Select “Track My Order” and scroll down the tracking page to see the complete delivery history. The dispatch email may take a few days to arrive. You can also open the “Track My Order” page directly and follow the instructions there. Use the same email address entered at checkout; a different address may cause your order to appear as “not found”.

Please contact us within 6 hours of placing your order if you would like to make a change or request a cancellation. After that, preparation or dispatch may already be underway. For changes, include all relevant details in your message, such as the product, colour, or additional items you would like.

Contact us as quickly as possible with your order number and the full corrected address. We cannot change the delivery address after dispatch. If a parcel is lost because an incorrect address was supplied, Lune cannot accept responsibility or offer compensation.

Enter your code in the discount code field at checkout, where you also provide your delivery details. On mobile, this field appears at the top and bottom of the page. On desktop, it is on the right-hand side.

If your code is marked as invalid, check that you have entered it exactly as provided, including capital letters. For codes sent by email, such as a welcome offer, the email address in your checkout contact details must match the address that received the code.

We deliver to Australia, Austria, Belgium, Canada, Czechia, Finland, Germany, Hungary, Ireland, Italy, Luxembourg, the Netherlands, New Zealand, Poland, Slovakia, Slovenia, Spain, Sweden, Switzerland, and the United States.

For questions or assistance, email us at [CUSTOMER SERVICE EMAIL]. We aim to reply within 24 hours. Please keep your enquiry to one communication channel and allow our team time to respond.

If your item arrives damaged, your parcel appears to be missing, or your purchase falls short of your expectations, please email our team. We will review the situation and work with you to find a solution.

If you would like to return your purchase, email us at [CUSTOMER SERVICE EMAIL]. Include your order number so we can help you more quickly.

Collection-point delivery is not currently available. Please enter your home address and use the name displayed on your mailbox. If delivery fails because the address is incorrect or incomplete, Lune cannot accept responsibility or issue a refund.

We aim to dispatch orders within 48–72 hours. Delivery usually takes 5–12 business days, depending on your destination. Order updates are sent by email and SMS. You can also follow your parcel using its tracking number in the “Track My Order” section.

Orders containing several items may be split into separate parcels. Products can be dispatched from different international warehouses according to stock availability and the quickest delivery option.

Orders are dispatched from warehouses in the United States, France, Germany, or Asia, depending on where the items are available. This network allows us to serve customers internationally.

Our vegan leather combines materials of non-animal origin, including cotton fibres and fully recycled polyester. It also uses PU (polyurethane) and PVC (polyvinyl chloride). These materials provide an alternative to animal leather and form part of our approach to material selection.

Yes. Vegan leather makes up most of our collection, while a smaller selection uses genuine leather for customers who prefer this material. These pieces are clearly labelled on our website so you can choose according to your preferences and values.

Vegan leather remains the main focus of our collection and reflects our interest in alternatives to animal leather. We also offer genuine leather pieces for customers drawn to the distinctive character and longevity of natural materials. Both collections receive the same attention to construction, design, and quality.

Our vegan leather pieces are made for everyday use with straightforward care. Wipe the surface gently with a soft, damp cloth and avoid aggressive cleaning products or harsh chemicals.

Our vegan range contains no animal-derived materials. Each component, including the adhesive used in assembly, is selected to be cruelty-free and free from animal testing.

Our vegan leather material is fully water-resistant. Traditional leather can be more sensitive to moisture and may develop mould if left damp. Genuine leather pieces need additional care and should not be exposed to water for extended periods.

Our design team in Nantes, France, develops the concepts for our collections. Manufacturing is carried out by our trusted production partners in Hong Kong.

Our approach includes prioritising materials with environmental considerations in mind and looking for ways to limit waste and energy use. We continue to explore improvements in these areas.

Our vegan leather pieces are designed to be hypoallergenic. If you have a particular allergy or sensitivity, contact our team for more information about the materials before choosing your item.

We regularly explore fresh ideas and new additions. Follow our social channels or subscribe to our newsletter to hear about upcoming releases.

Lune pieces are available exclusively through our official website. Purchasing directly from us helps ensure authenticity and gives you access to our customer support.